Do you know your rights? The authors of ‘Assertiveness at Work’ Ken & Kate Back changed my life. I met them in 1982 at a Hotel in the Cromwell Road London. It was, I believe; way before they got published and went on to sell 150,000 copies of their book…
Are you like Lord Nelson, dynamically influencing deliberate events? I am sure Lord Nelson had a vision that forecasted victory at Trafalgar or anywhere else that his fleet might meet Britain’s foes. He certainly had a plan. That was not to engage the Spanish and French ships of the line…
If you want to grow your business, get a learning culture. Business Owners and Managing Directors, amongst other movers and shakers in business say something like it to me all the time. “In my business I hold my team responsible and accountable for their actions and I insist they take…
Forget Customer Service – Be Remarkable and Actually Care! These days I am inundated with survey request asking me to rate my experiences with just about every company I come into contact with. Especially on-line companies. It is important to know what your customers think about your products and services…
Young Business Owners Take Note: Memories x Vision = Direction There are an ever diminishing amount of people today that have living memories of World War’s. Even the Cold War, when the ‘Baby Boomers’ feared for their lives, as a recollection, is slipping away as it recedes into the mists…
Do you know why your customers may delay their buying decisions? In the last Blog post we wrote about how small to medium businesses can strategize to avoid losses of revenues and profits when customers delay their buying decisions. Add to the current problem of people hanging on to their…
How it all began… 29 years ago I was sent by my employer, Bejam Group PLC, to Templeton College Oxford to attend an Advanced Retail Marketing Management Course. There I met with David Walters, a Templeton College Fellow, and the Co-Director of the Oxford Institute of Retail Management plus his…
